Your Privacy Matters at SellTech Dubai

1. Introduction

SellTech Dubai respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our services. This Privacy Policy describes how we collect, use, and protect your data.

By using our website, submitting a form, requesting a quote, or contacting us through email, phone, or WhatsApp, you agree to the practices described in this policy.

2. Information We Collect

We may collect personal and non-personal information, including:

• Your full name
• Email address
• Phone number
• Device details such as brand, model, condition, quantity, and specifications
• Pickup location or service-related address details you provide
• Messages, inquiries, and support requests submitted through our forms or communication channels
• Technical data such as browser type, IP address, pages visited, device type, and approximate usage information

3. How We Use Your Information

Your information may be used to:

• Respond to quote requests and inquiries
• Evaluate devices and provide pricing offers
• Arrange pickups, collections, and service communication
• Send updates related to your request or transaction
• Improve our website, service experience, and internal operations
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and business obligations

We do not use your personal information for unrelated purposes without a lawful reason or your permission where required.

4. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve functionality, understand visitor behavior, measure performance, and enhance user experience.

These technologies may help us:

• Understand which pages users visit most often
• Improve website speed, content, and navigation
• Measure marketing and advertising effectiveness
• Remember basic preferences for a smoother experience

You can usually control or disable cookies through your browser settings. Disabling some cookies may affect certain website features.

5. Sharing of Information

We do not sell your personal information. We may share limited information only when reasonably necessary, including:

• With internal team members handling quotes, pickups, and customer support
• With trusted service providers who support website hosting, communications, analytics, or operations
• When required by law, regulation, legal process, or legitimate business protection needs
• To prevent fraud, enforce our policies, or protect our rights, customers, or services

Any third parties assisting us are expected to handle information responsibly and only for relevant service purposes.

6. Data Security

We take reasonable administrative, technical, and organizational steps to protect your information from unauthorized access, misuse, loss, or disclosure.

• Secure website and form handling practices
• Restricted access to relevant data where appropriate
• Reasonable steps to monitor and protect service communications

While we aim to protect your information, no online transmission or storage method can be guaranteed to be completely secure. For that reason, users should avoid sending unnecessary sensitive information through unsecured channels.

7. Data Retention

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including responding to inquiries, completing transactions, maintaining business records, resolving disputes, and meeting legal obligations.

When information is no longer needed, we may delete, anonymize, or securely dispose of it in accordance with our internal practices.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where appropriate
• Withdraw consent for certain communications where applicable
• Ask questions about how your information is used

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Third-Party Links

Our website may include links to third-party websites, platforms, or services such as WhatsApp, maps, social platforms, or external tools. We are not responsible for the privacy practices or content of those third-party services.

We encourage you to review the privacy policies of any external websites or platforms you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect business, legal, technical, or operational changes. Any updates will be posted on this page with a revised effective date.

Continued use of our website or services after changes are posted indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact SellTech Dubai using the details below.

• Company: SellTech Dubai
• Email: info@selltechdubai.com
• Phone: +971 56 704 3652
• Location: Dubai, United Arab Emirates